After monitoring overnight and this morning, our data processing service has resumed stable operations. During the final recovery stages this morning, we encountered an issue with a networking environment component that caused 4 minutes of downtime from 8:30 - 8:34AM. This was quickly identified and rectified and we've confirmed there was no data loss as a result. We appreciate your patience as we worked through this matter.
Posted Jun 18, 2025 - 10:47 CDT
Monitoring
We've successfully addressed the data processing backlog that was impacting system performance. The queue is now processing items normally and we're seeing a return to stable operations. We'll continue to monitor to ensure everything stays on track.
Posted Jun 17, 2025 - 19:48 CDT
Update
We are continuing to investigate this issue and are making progress. We will provide another update as soon as one is available. Thank you for your patience as we work to resolve this matter.
Posted Jun 17, 2025 - 16:43 CDT
Investigating
Onspring's data processing (queue) service is experiencing issues at this time. Users may be experiencing temporary performance delays as a result. We are actively working towards providing a resolution as quickly as possible.
Posted Jun 17, 2025 - 12:31 CDT
This incident affected: Web Interfaces (Instances) and Data Processing (Formula Calculations, Email Messaging, Triggers / Outcomes, Imports / Data Connectors, Search Indexing, Record Saves, Email Sync).